Refund policy
Return and Refund Policy
Last updated: August 5, 2026
30-Day Return Policy
VKKM offers a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the product must be unused, complete, and in the same condition in which it was received. It should include its original packaging, accessories, and proof of purchase.
To request a return, contact us at ht136711356291@outlook.com. Please do not send products back without authorization. After approving your request, we will provide return instructions and the correct return address, which may be our US, UK, or China return facility.
Items returned without prior authorization may not be accepted.
Return Shipping
For change-of-mind returns or products ordered by mistake, the customer is responsible for arranging and paying for return shipping unless applicable law requires otherwise.
If an item is defective, damaged, incomplete, or incorrect, VKKM will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges are non-refundable unless the return results from our error or a refund is required by applicable law.
We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered.
Please provide your order number and clear photographs showing the product, packaging, shipping label, and issue. We will review your claim and arrange a replacement, refund, or other appropriate solution.
Order Cancellations
Orders may be cancelled within 1 hour of purchase, provided they have not been fulfilled or dispatched. To request a cancellation, contact us at ht136711356291@outlook.com as soon as possible.
After the 1-hour cancellation window, cancellations or changes are not guaranteed. If an order has already been fulfilled or dispatched, it will be handled under this Return and Refund Policy.
Exceptions and Non-Returnable Items
Unless return rights are required by applicable law, we cannot accept returns of:
• Products that have been used, installed, altered, damaged after delivery, or are missing parts
• Custom-made, personalized, or special-order products
• Gift cards
• Items clearly marked as final sale
• Products presenting a safety or contamination risk after use
Please contact us if you are unsure whether your product is eligible for return.
Exchanges
We do not process direct exchanges. To obtain a different item, request a return for the original item and place a new order after the return has been approved.
United Kingdom 14-Day Cancellation Right
If your order is delivered in the United Kingdom, you generally have the right to cancel it within 14 days after receiving the goods. After notifying us of the cancellation, you then have a further 14 days to return the goods.
Products should be complete and returned with their original packaging and proof of purchase. You may inspect the goods as you would in a physical shop, but deductions may be made if handling reduces their value.
For change-of-mind cancellations, the customer is responsible for return shipping costs unless otherwise stated or required by law. Where required, we will refund the standard outbound delivery charge. Additional costs for express or upgraded delivery are not refundable.
This cancellation right does not affect your legal rights regarding faulty, damaged, or misdescribed goods.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days, or sooner where required by applicable law.
Your bank, card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at ht136711356291@outlook.com.
Contact
VKKM
Operated by Shengxin Mingfan (Wuhan) International Trade Co., Ltd.
Email: ht136711356291@outlook.com